Entro Swivel Chair in Pure Oyster Leather from Moore and Giles

Our Process

Everything you need to know about ordering from LeatherGroups

No Pressure, Just Service

We realize that picking the right Leather Furniture can be difficult and even a little scary, so our process is pressure free and our team will provide the information you need to make the best decision for you.

Real Service, from a Real Person at LeatherGroups.com

Service over Selling

We love what we do because we don't focus on selling. Our team is committed to being of service first and letting the product sell itself. We will go to work for you, without any sales games :)

ASK US A QUESTION! ⮕
Free Samples of our Leathers and Fabrics to make sure you get it right

Free Samples

The best way to understand our leathers is to see them first hand. We'll send out samples of our leathers free of charge and educate you on the nuances of our Full Grain and Top Grain Leathers.

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Customize the dimensions of any of our American made Leather Furniture Collections

Customization

Need different dimensions or configuration not shown? Our reasonable custom fees and unique process allow our customers to get exactly what they need, all without adding extra production time.

GET A CUSTOM QUOTE ⮕
Julien Track Arm Sofa - Mont Blanc Nile - Blue Leather

Order Before Picking a Leather?

Ordering as "Leather TBD" is popular for customers wanting to get their order into the production queue, even while waiting on samples to confirm leather selection. When ordering as Leather TBD, you can take up to 2 weeks to make a final leather selection without slowing down production of your order. Simply select "Leather TBD" in the Leather Option list for the product you are ordering. We’ll confirm that option with you after you order, then begin production of your order.

  What if it takes more than 2 weeks to make a final leather selection? No problem! It will add production time to your order, but we'll never rush you to decide!

READY TO ORDER? ⮕

Once You're Ready

Here are the Steps:

Select product options on the Product Detail Page

Configure Options

Select the options such as the leather, length, depth, etc. then add your items to cart and head to checkout. If you'd like one of us to be on the line while you order, open a chat, or call us at 877-888-7632 and we'll be happy to!

Add any customer notes about customizations or special requirements

Customer Notes

Use this area in checkout for any custom options & requests or notes we give you to enter. They are the first thing we look for and will be included in our Detailed Confirmation Process after you submit an order.

We'll send you a hand typed detail order confirmation going over all of the details of your order

Confirmation Process

Once you submit an order, we'll check for Customer Notes then hand-type a line by line detail of your order for review. There's nothing we can't fix or adjust during this process. Once you confirm your order we'll begin production!

After you Order

Once you've confirmed your order we're on our way! Within 24-48 hours after ordering you'll see a 50% deposit charged to your payment method. We'll charge the remaining 50% balance when we're releasing the order to the shipping carrier. For any In-Stock or Overstock items, we will process the full balance right about the time that the order ships

Learn more about what to expect during the order process below:

VIEW THE ORDER PROCESS ⮕
Langston Sofa in Berkshire Cocoa Bourbon

Order Flow

Production of our furniture is currently taking approximately 10 weeks from the time an order is confirmed, and White Glove Delivery will take approximately 10-14 business days nationwide. Here is an overview of our order process:

First step is construction of your frame and allocating/cutting leather hides for your order

Frame Construction / Leather

Right away, our craftsmen begin to construct your solid hardwood frame and specific leather hides are allocated to your order for cutting

Second step is a wait in the order queue for your turn on the upholstering line

Order Queue

Our process is fairly quiet as your furniture awaits its turn on the upholstering line, with updates beginning about a week before your order is ready to ship

We'll let you know when your order enters the final stage of production

Final Stage of Production

About 10-14 days before completion your order will enter the final stage of production when final upholstery and sewing/fitting of cushions will occur

We'll schedule pickup with our White Glove Delivery Carrier

Pickup is Scheduled

Once construction of your furniture is completed, we'll notify you about the anticipated pickup date for your order

We'll send you a photo or two of your order taken just before packaging

Photos of Your Order

About the time your order is picked up by the delivery carrier we'll send a few photos taken just before packaging

We'll send you order tracking once the order has been picked up from our factory

Order Tracking

Once pickup has occurred, we'll send a tracking email and your delivery will take approximately 10-14 business days

 Production times are approximate and there are a few scheduled factory closures every year that do add time to production
Click here for our yearly scheduled factory closure dates.

  Delivery timing estimates cannot be guaranteed. Some regions and/or times of year can require additional time. See our Full Terms here

Free Samples

The best way to understand our Leathers
We'll send them out right away :)

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Questions? Call us toll free:1(877) 888-7632
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