Shipping
LeatherGroups.com is currently offering free "White Glove" inside delivery in the contiguous 48 United States on all leather furniture orders, except for some items other than leather furniture, or ottomans purchased without other items. Shipping is currently also free for Ottomans and some items other than leather furniture. Those items may be shipped ground, freight, or any other method required to complete delivery, and will not include "White Glove" inside delivery, unless otherwise specified. Some of these items may be part of a "White Glove" inside delivery if they are ordered with leather furniture and if they are shipped from the same origin warehouse. Our carriers may apply an additional charge if the customer fails to be available for a scheduled delivery appointment and those charges will be the responsibility of the customer. Additional shipping charges may apply for some extreme or remote locations, including but not limited to, destinations requiring ferries or other special access to complete delivery.
*In-Stock - "In-Stock" items are usually shipped from the warehouse within 5-7 business days of an order and require full payment to ship. Typical time to delivery on "In-Stock" orders is between 3-4 weeks. "In-Stock" orders refer to any product style, in a specific color, that is specifically indicated as "In-Stock" on the product page. "In-Stock" orders may be canceled with no charge if the order is canceled prior to shipment. Once an "In-Stock" order has shipped from the origin warehouse, a cancellation will result in round trip shipping charges and a 10% re-stock fee being deducted from the customer refund per our Cancellation and Return Policy.
*Built to Order - All of the Leather Collections built in our California factory are considered to be built to order, unless otherwise specified on the product page. Any product not specifically marked as “In-Stock” on the product page is considered “Built to Order”. Production for “Built to Order” products is approximately 8-10 weeks (updated 4/30/2024). White Glove delivery takes approximately 10-14 business days (closer to 3 weeks on a calendar). Any production and delivery times provided are estimates and are not guaranteed. "Built to Order" orders may take additional time to produce and cannot be canceled after 48 hours from the time of your order. Published factory closure dates are not factored in production times and can result in additional time. Click here to see factory closure dates that affect production time
Delivery Fit
LeatherGroups.com cannot be responsible for measuring doorways or determining if items will fit into the customer's home, or any room within the customer's home. It is the responsibility of the customer to determine based on the dimensions provided if the items will fit into the home. On "White Glove" inside deliveries, if delivery to the designated room within the customer's home involves any potential damage to the home or to the furniture, some delivery providers offer the option to sign a damage waiver or the delivery will be made to another area designated by the customer. We cannot accept returns of "built to order" items if they fail to fit into your home, or room of choice within your home. "In-Stock" items in this situation can be returned under our Cancellation and Return Policy.
White Glove Delivery
Items are inspected by the delivery provider prior to leaving the origin warehouse, and a team of two delivery professionals will deliver the furniture to the customer. White Glove Delivery offered by LeatherGroups.com is defined as: transportation to the customer home from the factory, inside placement of furniture, up to 2nd floor, unwrapping, and basic set-up. Once the items have been picked up by the carrier, inspected, transferred into position in the carrier’s system and matched with a route to the customer's location, the carrier will contact the customer to schedule delivery of the items. Time frames for deliveries are performed Monday thru Friday during normal business hours. Occasionally weekend deliveries are available, but this is not guaranteed.
Damaged Items
Items are quality checked at the warehouse prior to shipment. All items are insured during shipment. Items must be inspected upon delivery and any damage must be noted on the bill of lading while the delivery professionals are still present. Only damaged items may be refused. In the event that any item(s) are damaged, they will be repaired or replaced at the sole discretion of LeatherGroups.com. In the event of a repair, LeatherGroups.com will pay to repair the damaged item(s) and supply any necessary parts for the repair. In order to facilitate repair, the customer may be required to box up a removable part to send to us at our expense, in order to match a fabric or leather color from available material inventory. In the event of a replacement, LeatherGroups.com will supply the item and pay for transportation necessary to exchange the items. LeatherGroups.com will not issue credits, or replacement shipments for damage not noted on the Bill of Lading prior to departure of the carrier.
Cancellation and Return Policy
*In-Stock - "In-Stock" orders are any product, in a specific color, that is specifically indicated on that product page as being an "In-Stock" product. "In-Stock" orders that have not shipped from the origin warehouse may canceled at no charge. If an "In-Stock" order has shipped from the warehouse, or been received by the customer it can be canceled or returned and LeatherGroups.com will issue a refund of the purchase price excluding round trip shipping costs and a 15% restocking fee. Return Authorization must be obtained from LeatherGroups.com within 72 hours of receipt of the items and prior to sending back any items. The customer is responsible for returning the items in the original packaging and in unused condition. Returned items not in the original packaging or with damage may cause an additional repair, and/or repackaging fees to be deducted from the customer refund.
If an "In-Stock" product arrives damaged, and it cannot be repaired, LeatherGroups.com will pay to return the item and send a replacement to the customer. As part of the terms of the purchase, if the customer decides not to accept repair of the item(s) at the expense of LeatherGroups.com, or replacement of the item(s) at the expense of LeatherGroups.com, the item(s) can be returned, however, round trip shipping costs and a 15% re-stock fee will be deducted from the refund per the terms of our Cancellation and Return Policy.
If an "In-Stock" order is refused because of color, seating firmness, size, or the customer decides they do not like the product, our Cancellation and Return Policy for "In-Stock" items will apply. Associated shipping costs and re-stock fees will be deducted from the customer refund.
*”Built to Order” - All of the Leather Collections built in our California factory are considered to be built to order, unless otherwise specified on the product page. “Built to Order” is defined as any order of any product that is not specifically noted as being in stock in the color chosen by the customer and that LeatherGroups.com has produced to fill a specific customer order. "Built to Order" orders may only be canceled within 48 hours of the order and require a non-refundable 50% deposit which will only be refunded if the order is canceled within the 48 hour grace period. "Built to Order" orders cannot be returned under our normal Cancellation and Return Policy without forfeiture of the 50% non-refundable deposit.
If a "Built to Order" order arrives damaged, and cannot be repaired, LeatherGroups.com will pay to return the item and send a replacement to the customer. As a part of the terms of the purchase, if the customer decides not to accept repair of the item(s) at the expense of LeatherGroups.com, or replacement of the item(s) at the expense of LeatherGroups.com, the item cannot be returned without forfeiture of the 50% non-refundable deposit. LeatherGroups.com will take any steps necessary to resolve all issues for the customer, but cannot refund the deposit on a “Built to Order” product.
If a "Built to Order" order is refused because of color, seating firmness, size, or the customer decides they do not like the product, LeatherGroups.com will accept the item but the customer will forfeit the 50% non-refundable deposit.
Full Grain Leather
Full Grain leather is leather that is not corrected, meaning that scars, natural markings and color variation are not "corrected" or buffed/sanded away as with Corrected Top Grain leather, or other more processed leathers. Natural scars, markings and color variation are celebrated as part of the natural beauty of Full Grain leather. Unless a scar affects comfort or is affecting the structural integrity of the leather, we will not repair, issue credits, replace parts or replace furniture for natural scars on full grain leather furniture. We will not repair, issue credits, replace parts or replace furniture for natural color variation on full grain leather furniture.
Dimensions
All dimensions for our leather furniture are approximate. This is because padded, upholstered furniture can vary from stated dimensions due to the solid wood frames being wrapped in padding and having leather tightly wrapped around them. Unless dimensions are off by over 2 inches, we will not repair, issue credits, or replace furniture for normal dimensional variances.
Color Accuracy
LeatherGroups.com makes every effort to provide the most accurate pictures of the merchandise sold by LeatherGroups.com. All digital photography used to represent the products sold by LeatherGroups.com are studio or factory shots of the actual models that are sold. Computer monitors can vary in display, and leather is an imperfect product with shade variations a very real possibility. LeatherGroups.com will not be held responsible for matching any colors to your existing decor, or any shade variances inherent with all leather products. Any "In-Stock" Order return due to color is subject to our Cancellation and Return Policy. “Built to Order” orders can only be returned under our “Built to Order” Cancellation and Return Policy.
Sales Tax
LeatherGroups.com is not required to collect sales tax on orders delivered outside of California. California residents will be charged the applicable sales tax rate of the city and county for the location of the delivery. Our team will add the applicable sales tax after you order.
Payment
For "In-Stock" orders, payment in full is required before we will release the order to our delivery providers. For "Built to Order" orders, LeatherGroups.com will charge a 50% non-refundable deposit to begin production. This deposit cannot be refunded unless the order is canceled within 48 hours of when the order was placed. We will allow “Built to Order” customers the option to pay the entire balance at the beginning, but reserve 50% of the entire order balance as the non-refundable deposit on the order.
Warranties
”Built to Order” Leather Collections
All of the Leather Collections built in California by LeatherGroups.com come with a full, standard manufacturer warranty to the original purchase. We warranty the frame and suspension under our limited lifetime warranty (7 years from date of delivery), and the cushions and leather are covered under a 5 year warranty. Our warranty covers defects in craftsmanship and materials only and is non-transferable. In the event of a warranty issue we will make our best attempt to have the issue addressed on site by a qualified repair technician. In the event that the item or parts of the item need to be transported to a shop for repair, or to the factory, the customer is responsible for all related transportation costs.
Legal
LeatherGroups.com will not be responsible for any indirect, special or consequential damages related to warranty of product, delivery or delivery timing other than specifically described. The customer is responsible for any transportation charges between customer location and either the factory, or a local repair facility in the event of a warranty claim. LeatherGroups.com reserves the right to repair, or replace, at their discretion, any pieces included in a warranty claim. Copyright, Content and Applicable Law All content included and/or used on this Web site, such as logos, text, graphics, photographs, images, and software is the property of LeatherGroups.com or its suppliers, and is copyrighted unless otherwise noted, and is protected by US and international copyright laws. LeatherGroups.com makes no representations or warranties of any kind, expressed or implied, as to the operation of this Web site or the information, content or materials thereof. The use and browsing on this Web site are at the risk of the user. LeatherGroups.com assumes no responsibility, and will not be liable for any damages to hardware, or loss of data, as a result of accessing, browsing, or downloading from LeatherGroups.com. LeatherGroups.com is created, owned and controlled by LeatherGroups.com, a division of homeLOFT Incorporated, in San Diego County, California, USA. As such, the laws of the state of California will govern these disclaimers, terms and conditions without giving effect to any principles of conflict of laws, and the venue of any action shall only be in San Diego County, California, USA. LeatherGroups.com reserves the right to make changes to our website, LeatherGroups.com, and these disclaimers, terms and conditions at any time. The Customer is bound by any such revisions and will be responsible for periodic visitation to LeatherGroups.com, to review the current terms and conditions.
If you have additional questions, or require assistance, please call: 1.877.888.SOFA(7632)